talkdesk
Patagonia Sued for Using AI-Based Software to Analyze Customer Calls
A class-action lawsuit claims that outdoor clothing retailer Patagonia violated plaintiffs' privacy rights by letting Talkdesk's AI-based call center products record, store, and analyze customer conversations without their knowledge or consent ...
Security Boulevard
PCI Pal® Progresses Partnership with Leading Cloud Contact Center Provider Talkdesk
PCI Pal, the global provider of secure payment solutions, today announced the progression of the partnership with Talkdesk®, the award-winning cloud contact centre for innovative enterprises. With multiple customers now live across ...